FAQs

How can we help?

Here are some of the most common questions asked about the Walk for PKD. If you don’t see your question addressed here, please email walkforpkd@pkdcure.org or call 1.800.753.2873 and press 1 for the Walk line.

Registration FAQs
Fundraising/Participant Center FAQs
Making a Donation FAQs


Registration FAQs

Is there a fee to participate?
Registration is free; it’s your fundraising that makes a difference! Register and start a team, join an existing team or register as an individual participant. Let’s come together to support critical programs of PKD research, advocacy, education, support and awareness.

How do I register?
On your local Walk page, you will have three options for registration: register as an individual, register a team, join a team. Click on the button that best represents how you want to register for the Walk for PKD. Once you are registered, a personal fundraising page will be made available to you. If you are a team captain, you will also have a webpage for your team.

View the individual participant registration step-by-step guide

View the team registration step-by-step guide

I participated in the Walk for PKD last year or I registered for an account on pkdcure.org, can I use the same log in information?
Yes! You can log in with your PKD Foundation account to set up your personal fundraising page. If you registered for an account on pkdcure.org, you can log in to the Walk using the same user name and password.

I forgot my user name and password. How can I find out what they are?
Remember your password is case sensitive. If you forgot your password, you can request to have an email sent to you so that you can reset your password. Navigate to your local Walk for PKD website and click on “Participant Center.” On the next page, click “Forgot Password?” Enter your user name and email and we will send you a message to reset your password.

If you forgot your user name, click on “Participant Center” and on the next page, click “Forgot User Name?” Enter the email associated with your account and your user name will be emailed to you.

Having problems registering online?
If you are having any trouble registering online, please feel free to call 1.800.753.2873, press 1 for Walk, or send an email to walkforpkd@pkdcure.org for further assistance. Please allow at least 24 hours for a response. Our normal business hours are Mon – Fri, 8 a.m. – 5 p.m. Central Time.

What if I already have plans on the date of the Walk or there is not one in my area? Can I still participate?

  1. You can still fundraise for the Walk in your area. Even though we look forward to seeing our walkers every year, your fundraising is vital to your local event.
  2. You can look at the map for another city where family or friends live to participate.
  3. You can participate in the Virtual Walk by visiting walkforpkd.org. Once you are registered, a personal fundraising page will be available to you. Start fundraising today and you will be eligible for incentive prizes.

How do I register my family?
Each family member will need to be registered individually. In an effort to provide a better experience for our walkers, we have disabled the multi-registration function as it caused errors in the database and problems for those accessing their Participant Center. We ask that you register before the event in order to make sure we can prepare for all attendees. Log out by clicking the button in the upper right-hand corner of the screen before registering the next person or press “register another person.”

Should I register my kids?
Yes! Anyone who participates in a Walk for PKD event is required to register as your registration form also serves as an event waiver. Registering also helps us prepare for an enjoyable experience for everyone on Walk day! Many of our walks organize a Penny Kids Dash for our smallest participants too – so be sure to register the kids! Visit your local Walk for PKD web page for details. You can also register your children on Walk day.

When does online registration close?
Online registration will close the Thursday before the event date; after that, you will have to register on-site on Walk Day.

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Fundraising/Participant Center FAQs

What is the Participant Center?
The Participant Center allows you to share your story, collect donations, send emails and track your fundraising progress. Once you are registered, the Participant Center will be available to you. Login to your Participant Center using the user name and password created during registration.

View the Participant Center step-by-step guide

Can I upload a photo?
You may upload image.jpg, .png or .gif files. If the file is too big, consider cropping the image.

Can I upload a video?
You may post a YouTube™ video to your page.

How do I edit my team name or choose my team division?
The team captain can update the team name in their participant center under the team page tab. On the right-hand side of the screen, click “edit” in the box that lists your current team name and division. Use the text box to edit the name and click “update.” In the same section, use the drop-down menu to select your team division and click “update.”

I’ve never fundraised before…what should I do?
It’s easier than you think – start by logging in to your Participant Center and share your story on your personal page. Next, send an email to your friends and family asking them to support you in the Walk for PKD. The Participant Center has email templates you can use or you can create your own message to share your personal connection to PKD. Fundraising tips and tools are also available in the Walk Toolbox.

How do I send emails through my Participant Center?
Once you log in to your Participant Center, click on the tab marked “Email” and follow the instructions to send emails to family and friends asking for their support. To upload your address book, click on the tab marked “Email” then click “Contacts.” Click “import contacts” and follow the instructions to import your personal email address book.

How can I see who has donated to me?
From the event page, select Participant Center and enter your user name and password. Once in your Participant Center, click on the “Progress” tab to view your donor history and see your percent to goal.

Why aren’t some of my donors showing up in the “Honor Roll” scroll window?
Donors can choose not to display their name (selecting Anonymous) or the amount of their contribution. They will still be acknowledged for their donation via email, and you will get credit for their donation. If you need updates made to your honor roll, contact us at walkforpkd@pkdcure.org or call 1.800.753.2873 press 1 for Walk.

Can I get a list of all donors in a report?
Yes! You can download your personal donation list from the Participant Center under the Progress tab. You can also contact us at walkforpkd@pkdcure.org or 1.800.753.2873, press 1 for Walk, and we can pull the report for you.

Who should checks be made payable to?
Please make all checks payable to the PKD Foundation. Please write the name of the walker to whom you would like credit to be given in the memo line of each check.

How do I submit checks my donors give me for my Walk campaign?
In order to have the donations confirmed on your personal page, please mail all your donations along with the Donation Submission Form. As soon as we receive your donation checks in the mail, we will enter the gifts and you will notice your personal progress bar reflect these donations. You must indicate your name and the Walk you are participating in on the Donation Submission Form to receive credit for your donations. Mail your Donation Submission Form and checks to:

PKD Foundation
Attn: Walk for PKD
1001 E. 101st Terrace, Suite 220
Kansas City, MO 64131

You must submit a separate Donation Submission Form for each walker.

What if a donor gives me cash?
Please convert all cash donations to a money order or check before mailing it in with a Donation Submission Form. This will help to ensure safe arrival of your donation and proper receipting to your generous donor.

Can I enter the donation on my page myself?
While we know you are excited to see your personal progress bar go up immediately, you will need to send donations to the PKD Foundation to be entered on your page. This helps us provide the most accurate fundraising total for you, your team and your local Walk event, and avoid duplication of gift entries. Please submit your gifts using the Donation Submission Form.

Will my donor get a receipt from the PKD Foundation?
Yes. Every online donor $5 and above will receive an email confirmation for their donation. The PKD Foundation will send a thank you letter of receipt to all offline donors that make a donation of $50 or more provided that we have your donor’s email or mailing address.

How long does it take for a donation I mailed in to show up on my personal page?
Please allow 7-10 business days from the time we receive the gifts to see it appear on your personal page.

Can I turn in money at the Walk?
Absolutely! When you check in at your event, there will be envelopes available for you to turn in your donations. All funds received on Walk Day will be deposited, processed and posted to your personal page within 4 weeks of the day of the event.

How long will donations for the Walk for PKD be accepted?
Donations will be accepted until June 30, 2017 for spring Walks and until December 31, 2017 for fall Walks.

Are there any prize incentives for fundraising?
Yes! If you raise $100 (on or before Walk day) and attend the Walk for PKD, you will receive a commemorative Walk for PKD t-shirt. You are also eligible for individual fundraising prizes when you raise $250 or more, which are available for viewing here or on the prize section of each Walk page.

Raise $6,000 and join our elite group of Visionaries who are leading the charge to end PKD.

How do I redeem my prize?
Visit the Walk for PKD home page at walkforpkd.org and click on Prizes to view available prizes. When you are ready to redeem your prize, click on the “Request Prize Code” button and complete the form to receive your code. You will be emailed a unique code to use to redeem a prize in your fundraising level. Click the link in your email and enter your code exactly how it is shown in the text box provided. Choose your prize and enter your shipping information to complete your order. If you have trouble with prize redemption and need assistance, please feel free to call 1.800.753.2873, press 1 for Walk, or send an email to walkforpkd@pkdcure.org for further assistance. Please note, prizes are awarded for individual fundraising totals, not team totals. One prize per person.

Does my prize code expire?
Prizes can be redeemed for spring Walks until June 30, 2017, and until January 15, 2018, for fall Walks.

Are there any team incentives?

We have a special incentive to encourage teams to work together toward their Walk for PKD fundraising goal. For every $100 a team raises, they get one 2016 Walk for PKD t-shirt (not to exceed the number of members on their team).

You must be registered as a team, and we highly encourage each team member to register before the Walk.

What if you don’t reach that goal of $100 per team member? Those individuals on the team that raised $100 or more will receive their t-shirts first. The remaining t-shirts will be divided at the discretion of the team captain.

You can also strive to be a part of our TeamFirst program. TeamFirst is any team that raises more than $10,000 collectively. If you reach $10,000, your team will be recognized on walkforpkd.org for your efforts.

How does team fundraising work?
When a donor gives to an individual walker, that donation will show up on his/her personal page honor roll. This donation goes toward the individual walker’s total and prize eligibility; it also rolls up into the team total and the event total.

How do I update my team goal?
Your team captain can update the team goal in their participant center. Click on the progress tab. On the right-hand side of the screen click “Team.” In the center of the screen click on the word “change” next to your current team goal. Use the text box to type in your new goal and click “submit.”

My company matches gifts. Do you accept matching gifts?
Absolutely! Please contact your company’s Human Resources department for instructions on how to get started. Since every company handles these programs uniquely, there is not universal paperwork to submit. Find out more info about your company’s matching donor policy or to see if they offer matching gifts here.

Many companies will also match an employee’s time volunteering. Contact your company’s Human Resources department to see if your company offers a volunteer hours matching program. Volunteering at your local Walk is a great way to earn volunteer hours. Contact your local Walk Coordinator to see how you can help.

Will the matching gift display on my personal page?
Yes! As soon as the PKD Foundation receives the matching funds from your company, we will post it to the website for viewing. Please note that it typically takes three months or more for the PKD Foundation to receive matching gift money from companies.

Who is Blackbaud?
Blackbaud is a marketing infrastructure service provider offering advanced Internet fundraising solutions to charitable, educational and political organizations. PKD Foundation has contracted with Blackbaud to provide online support for the Walk for PKD. Through the website you can register for the event, collect donations from family and friends and more.

Will Blackbaud put my name on various mailing lists?
Blackbaud collects and maintains only personal information that is voluntarily submitted to us. We will only share personally identifiable information with a third party if and when the individual submitting this information has permitted us to do so, or if we are required by law to do so.

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Making a donation FAQs

Are donations tax deductible?
Donations to the PKD Foundation are deductible to the extent provided by law. For your records, our Tax ID# is 43-1266906.

Can I make a donation to a walker by going through the main website?
Yes. Go to the Walk for PKD home page at walkforpkd.org and enter the walker’s first and last name. You will be directed to a search page. Then simply find the walker you wish to donate to and click on the “Donate Now” button to the right.

Someone made a donation to me on Facebook, why isn’t it showing up on my personal fundraising page?
Donations made via Facebook are sent through a third party. Money will go to the Foundation but will not be reflected on your personal fundraising page.

Why is Search for a Participant not finding a walker that I know has registered?
The search function can search for all or part of a name. If you do not know the exact spelling of a name, you can type part of the name and a list of walkers matching that search will be listed. If the walker that you would like to donate to is not registered, he or she will not show up in the search. It takes up to 24 hours from the time of registration for the participant to appear in the search function.

Is my information secure?
Yes. Blackbaud has made every effort to protect your information. They use industry-standard SSL encryption techniques to make sure that your credit card information, password and personal information travel securely over the Internet. They have also installed an encryption engine on our database server so that your data is securely stored.

 

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